Support / help
Help and incident reporting
FAQ, setup and ticket opening to track your interventions.
Connection issue
Check power and cables, then restart the box. If the issue remains, open a ticket.
Wi-Fi setup
Use the identifier printed on your equipment. Change the password from the local interface if available.
Installation
A technician can be scheduled depending on the offer (Outdoor, BLR and FTTH).
Billing
Check MyRimatel for your invoices or contact support with your customer number.